Refund policy

Last updated: aug 15 2026

At Amber Hush, customer satisfaction is important to us. Please review the terms below regarding returns, replacements, and refunds.

1. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us at amberhushofficial@gmail.com within 7 days of delivery, along with photos of the item and packaging. Upon verification, we will provide a replacement or full refund at no additional cost to you.

2. Change of Mind
Due to the nature of our fulfillment process, we are unable to accept returns for change of mind or incorrect size/color selection once an order has shipped. We encourage customers to review size charts and product details carefully before ordering.

3. Order Cancellations
Orders may be cancelled or modified within 12 hours of purchase, before processing begins. Once an order has entered fulfillment, it cannot be cancelled.

4. Refund Processing
Approved refunds are issued to the original payment method within 5-10 business days of approval.

5. Non-Delivery
If your order does not arrive within the estimated delivery window and tracking shows no movement, contact us at [support email] so we can investigate and resolve the issue.

6. Contact
For any questions regarding this policy, reach us at amberhushofficial@gmail.com